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FREE Delivery on all orders over R1800. Get in touch with us here
Whether you have a question, concern, or just want to say hello, our team is here to assist.
1. How do I place an order?
Simply browse through our collection and add your desired items to the cart. Once you're ready, proceed to checkout, where you can fill in your details and complete the payment.
2. Can I change my order once it’s placed?
Once your order is confirmed, we are unable to make changes. Please double-check your order before confirming it.
3. How do I track my order?
Once your order is shipped, you will receive an email with tracking details. You can use this to track your order through the delivery carrier's website.
4. What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment methods like PayPal.
5. Do you ship internationally?
Currently, we only ship within South Africa. Stay tuned for future international shipping options!
6. How do I return an item?
Please refer to our Returns Policy for all details on how to initiate a return.
1. Do you accept returns?
At this time, we do not offer refunds or returns unless an item is damaged or defective upon arrival. Please inspect your items carefully upon receipt.
2. What do I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide us with your order number and photos of the damaged item, and we will assist you in resolving the issue.
3. How do I return an item?
If eligible for a return, follow the instructions included in your return authorization email. Returns must be made within 14 days of receiving your order.
4. Exchange Policy
We do not offer exchanges. If you wish to change your item, please return it and place a new order.
1. How long will my order take to arrive?
Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on your location, but generally, you can expect your package to arrive within 5-7 business days after shipping.
2. Do you offer expedited shipping?
We currently offer standard shipping only. However, we are working on offering expedited shipping in the future. Stay tuned for updates!
3. Shipping Rates
Shipping rates are calculated at checkout based on the size and weight of your order as well as your location. We offer free shipping on orders over R1800!
Once your order has shipped, you’ll receive a confirmation email containing a tracking number and a link to track your package. If you haven't received this information, please check your spam/junk folder or reach out to us for assistance.
If you need further assistance with tracking your order, feel free to contact us at delivery@infomedia.co.za.
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