1. What is your delivery time?

We process orders within 1–3 days.
Delivery takes 5–17 days, depending on the product and demand.
We work hard to ensure your order is completed with the highest quality.

2. Do you offer urgent or express printing?

Not at the moment — our focus is on quality printing, and high demand may extend delivery times.
If you have a specific deadline, contact us and we’ll advise if we can assist.

3. Can I upload my own design?

Yes! Simply click Upload Your Design, choose your product, and submit your artwork.
We accept JPG & PNG.
If your file needs adjustments, our team will assist before printing. (Setup fees may apply)

4. What if I don’t have a design yet?

No problem. You can:

• Upload inspiration

• Request minor adjustments

• Ask our team for design support (Get a design for just R449,99)

5. How do I know if my design is print-ready?

Once you upload your artwork, our team checks for:

• Resolution

• Size accuracy

• Bleed and margins

• Print-quality clarity
  If anything is wrong, we’ll contact you before printing.

6. How can I track my order?

Once your order ships, you’ll receive a tracking link via email or WhatsApp.
You can track your delivery at any time.

7. Do you print in full colour?

Yes, all our prints are done in premium full colour, ensuring rich and vibrant results.

8. Can I order in bulk?

Yes! We offer bulk printing (plus discount) for:

• Events

• Businesses

• Schools

• Corporate orders
  Contact us for custom bulk pricing if you need 50+ units.

9. Do you offer refunds or returns?

Due to the custom nature of our products, we do not offer refunds.
However, if there’s a mistake on our side, we will fix or replace the item.

10. Can I change my order after submitting it?

If you need to make changes, contact us within 24 hours of placing your order.
After printing begins, changes cannot be made.

11. What payment methods do you accept?

We accept:

• Debit & Credit Cards

• PayFast

• EFT

• Instant EFT

• Direct checkout options supporting all major South African banks

12. Can I get a mockup before printing?

For items designed by Infomedia yes, mockups are available. 
For certain product design placement, our team may send a mockup for approval if needed before printing.

13. Do you deliver nationwide?

Yes! We ship to all regions in South Africa.

14. What types of products do you print?

We print:

• Banners

• T-shirts

• Business cards

• Flyers

• Stickers

• Posters

• Custom items for events and businesses

15. Do I need to register an account to order?

No, you can checkout as a guest.
But creating an account lets you track your orders and save your designs.