1. Product Availability

While we make every effort to ensure that the items listed on our website are available for purchase, product availability may vary depending on stock levels and other factors. We reserve the right to limit quantities and discontinue products at any time without notice.

2. Pricing and Payment

All prices displayed on the website are in South African Rand (ZAR) and are exclusive of shipping costs unless stated otherwise. Payment for products must be made in full at the time of purchase using one of the secure payment methods provided on our checkout page, including major credit/debit cards and PayPal.

We reserve the right to modify the prices of items on the website without prior notice. In the event of a pricing error, we will contact you to either confirm the order at the correct price or issue a refund.

3. Order Confirmation and Processing

Upon placing an order, you will receive an email confirmation with your order details. This is not an acceptance of your order, but an acknowledgment of receipt. Once your order has been processed, we will send a shipping confirmation email with tracking details.

Please review your order carefully before finalizing the checkout process. If any information is incorrect, kindly contact us as soon as possible.

4. Shipping and Delivery

We currently offer delivery within South Africa. Our team strives to ensure timely and accurate shipping, but delivery times may vary depending on the location and delivery method selected at checkout.

Shipping fees are calculated based on the weight of your order and your delivery address. You can view your shipping cost before completing the purchase during checkout.

Please note that we are not responsible for delays caused by third-party delivery services.

5. Returns and Exchanges

We currently do not accept returns or exchanges unless the item is damaged or defective. If you receive a defective or damaged item, please contact us within 7 days of receiving your order. You may be eligible for a refund or replacement, depending on the circumstances.

Please refer to our Returns policy for more detailed information.

6. Privacy and Security

We take your privacy seriously and are committed to protecting your personal information. When you make a purchase, we collect only the necessary details required for processing your order, including your name, address, email, and payment information.

We use industry-standard encryption technologies to secure your transactions. For more details on how we handle your personal data, please refer to our Privacy Policy.

7. Customer Responsibilities

By making a purchase, you confirm that the information you provide (including billing and shipping details) is accurate and complete. You are responsible for the payment of any taxes, duties, or fees associated with the purchase and delivery of your items.

8. Intellectual Property

All content, including text, images, logos, and graphics, on our website is the property of INFOMedia and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without express permission.

9. Limitation of Liability

While we strive to provide accurate product descriptions and images, there may be occasional discrepancies in the information provided. INFOMedia is not liable for any errors, omissions, or damages arising from the use of our website or products.

10. Changes to the Online Store Policy

We reserve the right to update or change this policy at any time. Any changes will be posted on this page, and the revised date will be updated at the top. It is your responsibility to review this policy periodically for any updates.

11. Governing Law

This Online Store Policy is governed by the laws of South Africa. Any disputes related to the policy will be handled under South African jurisdiction.

For any further questions or clarifications regarding our Online Store Policy, feel free to contact us via email at inquiries@infomedia.co.za  or phone at (068)-250-2632.